Help
How can I buy WebMoney if I have a cash?
How can I buy WebMoney if I have money on my bank account?
When will I get WebMoney if I send you Western Union or Money Gram?
When will I get WebMoney if I send you Wire Transfer?
I want to buy WebMoney. Why does your website write a mistake?
Do I need to register at your website if I want to buy or sell e-currency?
Can I exchange PayPal to other e-currency, a money transfer or a bank transfer in your service?
What is your payment return and request cancellation policy?
I saw I can buy or sell e-currency via Western Union or Money Gram on your site. Can I use other money transfer for exchanges?
How can I exchange WebMoney wmz to PayPal or other e-currency?
How can I get the formal passport of WebMoney for my WMID?
What should I do to upload my passport at passport.wmtransfer.com?
Do I need to verify my WMID and phone number at your website?


Question: How can I buy WebMoney if I have a cash?

Answer: You can send us Western Union or Money Gram. Receiver info you‘ll get by e-mail after making the order. The minimal amount we can get via Western Union is $100.


Question: How can I buy WebMoney if I have money on my bank account?

Answer: You can send us international Wire Transfer. Receiver info you‘ll get by e-mail after making the order. The minimal amount we can get via Wire Transfer is $500.


Question: When will I get WebMoney if I send you Western Union or Money Gram?

Answer: Exchange e-curency to money transfer or money transfer to e-curency takes us 1 bussines day (24 hours) or less to send you money or wmz.


Question: When will I get WebMoney if I send you Wire Transfer?

Answer: Exchange e-curency to a bank transfer or a bank transfer to e-curency usually takes 2-5 bussines days.


Question: I want to buy WebMoney. Why does your website write a mistake?

Answer: If you see a mistake on our site then you should read it.
  • “Webmoney check: these parameters are not correspond to the user parameters” :
    • a) If you want to buy or to sell WebMoney - it means you’ve written a wrong name or surname in the order. You can check your name at passport.webmoney.ru after entering.
    • b) If you want to exchange WebMoney to PayPal or other e-currency — it means you need to attach your e-currency account to WebMoney account. Than read the manual on attachment.

  • Webmoney check: you must obtain a formal (or higher) Certificate” - it means you need to get formal passport for your WMID in WebMoney system (look to the manual on getting formal passport of WebMoney)

  • This purse doesn't belong to wmid” - it means you’ve written a wrong WMID or wm-purse number. You need to open your wm-keeper and check your WMID and wm-purse number

  • Webmoney check: since your registration in the webmoney system has not yet passed at least 7 days” - it means you opened your WMID less then 1 week ago. So you should wait a few days before you can deposit your wm-purse (wmz) through the official WebMoney exchanger

  • Webmoney Check: you need to upload a copy of your ID (passport) at passport.wmtransfer.com” - it means you need to upload scans of your passport (or ID) at passport.wmtransfer.com. Read the manual on uploading documents.

These messages on our site are the WebMoney Transfer system requirements
If you see the message "invalid" above some field - it means you’ve written banned symbols or you’ve written too long or too short string in that fiend.


Question: Do I need to register at your website if I want to buy or sell e-currency?

Answer: You need to register at our website only if you want to buy e-currency via a money transfer (Western Union, Money Gram or other) or a bank transfer (Wire Transfer). Then you need to send color scans (or photo) of your passport or ID for verification through the special verification form on our site. After verification you can make the order you need. If you want to sell e-currency or to exchange one e-currency to another you don’t need to register on our site. But if you are going to work with us you can just make account at our website and save there your information for easy making orders


Question: Can I exchange PayPal to other e-currency, a money transfer or a bank transfer in your service?

Answer: We don’t accept PayPal. We can only sell them. So you can’t make this exchange in our service.


Question: What is your payment return and request cancellation policy?

Answer: We guarantee that your request will be processed as soon as possible. In case we are not able to process the request we guarantee cash refund for all exchange directions.
In case you decide to cancel the request BEFORE we processed it, we guarantee full refund with no interest charged on our part save for bank and payment systems commission.


Question: I saw I can buy or sell e-currency via Western Union or Money Gram on your site. Can I use other money transfer for exchanges?

Answer: Yes, you can use some other money transfer. Before sending you should ask our support about possibility using money transfer you want. Then you need to make an order on our site. In order choose Western Union as money transfer. And ask our support about receiver details for money transfer you need.



Question: How can I exchange Webmoney wmz to PayPal or other e-currency?

Answer: It is the WebMoney Transfer requirement to attach your account of other payment system to your Webmoney account before the exchange in official WebMoney exchangers. So you need to attach your PayPal account or an account of other e-currency to your WMID.

- Your Webmoney keeper must be running and make sure that it's status is «online».
- Then you should open passport WebMoney site and log in there (a link in left top corner of the page).
After authorization on passport WebMoney site you'll see your WMID parameters. Look to the bottom of this page. There is the «Contact information» block. There is the field «Registration with other systems» in this block. Click «edit» this field and attach account of the e-currency you need.



Question: How can I get the formal passport of WebMoney for my WMID?

Answer: It is the WebMoney Transfer requirement to have formal passport of WebMoney for any exchange dirrection with Webmoney.
For getting it:
- Your Webmoney keeper must be running and make sure that it's status is «online».
- Then you should open passport WebMoney site and log in there (a link in left top corner of the page).
After authorization on passport WebMoney site you'll see your WMID parameters. At the bottom of a left block on this page you'll see a big color button “Apply for WebMoney Passport”. Click on this button, fill in personal and passport info and get the formal passport of WebMoney.



Question: What should I do to upload my passport at passport.wmtransfer.com?

Answer: It is the WebMoney Transfer requirement to upload scans of your passport for this dirrection of exchange. So you should do next:
- Your Webmoney keeper must be running and make sure that it's status is «online».
- Then you should open passport WebMoney site and log in there (a link in left top corner of the page).
After authorization on passport WebMoney site you'll see your WMID parameters. In the block with your personal information you should find link for attaching scan-copies of your passport.
During the attachment you need to choose a purpose of attaching: «adding WME by bank wire» if you want to by wmz using Western Union, Money Gram or a bank wire; or another variant if it corresponds the exchange you need.
After sending the documents you should wait for checking. When documents are checked there is a green check icon near the field of the documents in personal information's block.
Then you can make an order on our site. If you want to know if your documents are checked you can alsot ry to make an order.



Question: Do I need to verify my WMID and phone number at your website?

Answer: No, you don't need. You need to verify your WMID or phone number only if our support asks you to do this

If you don’t find the answer you need, contact us and our support team will help you with pleasure.
Interface X19
Accoding to the new requirements of webmoney transfer, all users, who want to make an exchange through the exchange servises must have a formal certificate webmoney or higher

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